Terms & Conditions
The Terms & Conditions listed below are applicable to the user located anywhere in the world who avail Magento Mobile Shop Services.
Service(s) offered by Magento Mobile Shop is subject to your acceptance of these terms and conditions. Please read these carefully before availing the services.
We provide Magento Plugin, also referred to as Extension or Software. This extension is owned solely by us and is a non-exclusive and non-transferable license which can be used on a single website. The software license is merely for creating mobile and web applications on our server.
2. UPGRADES & VERSIONS
We hold the right to change, revise, update and release successive versions of the software thereof revisions in specifications, features, functions and other traits of the software without prior notice to the user. The user is entitled to upgrades during the 1 year term of the agreement.
3. PRODUCT DELIVERY
We deliver non-tangible digital product which will be delivered to the user online via email. We offer 2 products – Android App and iPhone App.
3.1 iPhone App: After registering with us and making the payment, the user will be sent a confirmation email on the registered email address. This is the email you can login to www.magentomobileshop.com and receive online support. After placing an order for the iOS app for Magento, the user will receive an .ipa file along with an installation guide. iPhone app, in general, requires a manual signup. Therefore, whenever your app is ready, we will sign it up for you. In case of placing an order on weekends, the time may be extended.
3.2 Android App: After registering with us and making the payment, the user will be sent a confirmation email on the registered email address. This is the email that you can login to www.magentomobileshop.com and receive online support. After placing an order for the Android app for Magento, the user will receive an .apk file along with an installation guide. If you do not receive an email from us, make sure to check your Spam folder or contact us.
3.3 Addons: Users can select from a wide range of addons in their app and add to cart as per the need. Additional customization requirement that is not supported by us in our product, whether in Starter/Platinum Plan or Addons, will be chargeable and an estimation will be provided to the user upon request. Check Addons to know more.
3.4 Intellectual Property: Customer is responsible for their intellectual property, i.e. brand name, logo or any other graphic asset. Your app will be rejected from Google Play Store if these are found to be impersonating or violating the intellectual property violation. For more information, visit Google Play’s Developer Policy Center. Also, review guidelines for iOS app on Apple’s App Store Review Guidelines.
3.5 App Performance: Please be aware that the App might not function as desired, especially if any changes are made in the code by the recipient during the making of the Magento Mobile App or after the delivery. Our product is best optimized to meet the app speed requirements. Magento Mobile Shop will not be held responsible in case of any modifications made in the code by the recipient or poor app performance due to server issues, mobile device configuration or slow internet speed.User is also advised to have server configuration of at least 2 GB or virtual host in order to host website and app.
3.6 Website Security: Customer is responsible to maintain its website security. Therefore, ensuring that the subject website has SSL certificate and valid encryption to protect the website data is customer's responsibility. Magento Mobile Shop will not be responsible for data loss if user submits a request for an unsecured website.
3.7 Payment Gateways: We provide free Payment Gateways (Authorize.net, PayPal, Cash On Delivery, Check or Money Order, Bank Transfer) in our extension that will be integrated in your free app. We also offer premium payment gateways such as PayU Money, RazorPay, SBIePay, Citrus Pay and Diamond Payment gateway at a nominal charge. Check our Payment Gateway Addons for more information. Any other payment gateway(s) integration would be chargeable. Terms & Conditions Applied.
4. PUBLISHING THE APP
After approving the app, if the user wishes Magento Mobile Shop to publish the app, whether free or paid, then user must provide the details for following:
The user also agrees to allow displaying their published apps in Magento Mobile Shop Portfolio.
5. APP SUSPENSION/REJECTION
Magento Mobile Shop is not responsible in event of an app suspension or rejection from Google Playstore or iTunes. Your app will be rejected from Google Play Store and Apple’s iTune if the content provided, description, content, logo or other graphics, are found to be impersonating or violating the intellectual property violation. Although, we will assist the user in making appeal to Google Play Store to reinstate the app, this doesn’t imply cancellation/refund.
6. MMS INTELLECTUAL PROPERTY
All the services offered by us, including but not limited to the software, text, logo, photographs, trademarks, graphics or video, is our property, copyrighted and protected under law. Source code of the app is not available. Website content or any other material from this site shall not be used without prior consent from Magento Mobile Shop for commercial or non-commercial purpose.
7. FEES AND PAYMENT
In accordance to the services availed, the user shall pay Magento Mobile Shop all inclusive fees due as per the terms and conditions and Magento Mobile Shop Prices listed on the website. The services commence after the payment has been made final.
8. REFUND/CANCELLATION POLICY
We are happy to refund your order amount if you meet the following conditions:
If we are not able to solve a bug or a glitch in the app during development phase.
The app has been published on Google Play Store or Apple iTunes.
The app gets rejected from Google or Apple store due to impersonation of intellectual property. (Visit Google Play’s Developer Policy Center and Apple’s App Store Review Guidelines).
The app or website has been modified from backend after the delivery of app from our side.
If there is a server or hosting related issue.
If you decide to call off the app order at any time during app development, then we will charge 30% cancellation price.
9. MAINTENANCE & SUPPORT
The user is entitled to avail technical support with the paid support plans. In case of any difficulty, the user can avail assistance by contacting our customer care through email or via website.
Technical support is subjective to the support plans that a user has paid for and is generally available on a paid monthly basis. The users receiving product support, documentation or any other helpful material are prohibited to re-post them on any platform. Violation of this term may result in termination of the user license and additional support.
We may send occasional emails on your registered email address notifying you about the product, upgrades, price changes, transactions, term expiration and any changes in our terms and conditions.
11. PRICE CHANGE
Prices of products offered by us are subject to change and we hold the right to change the prices and or discontinue a product, temporarily or permanently without any prior notice. The user will be notified about any price changes on the website or via newsletter.
12. PRODUCT WARRANTY
Our extension is subject to functioning on a shopping website made in Magento CMS. We have designed our extension to work in compatibility with the third-party plugins. However, we do not guarantee that the extension will work properly along with the third-party plugins installed on your website.
If you face any issues regarding the installation of the extension, feel free to contact us. We are not liable for the loss of data or any problem of such sort during the installation of extension. User discretion is advised.
13. USER ACCEPTANCE
By availing our product/services, you agree acknowledging the Terms and Conditions mentioned on this page. These terms are subject to change without any prior announcement. For more information, stay tuned.
Our extension supports Magento default functions. These functions will be provided in the app free of cost. Any other function that isn’t default of Magento will be chargeable as a customized task. Additional customized features are chargeable at $15/hour. Terms & Conditions Applied.