Cancellation policy for magento mobile app is applicable once you have reached the end of agreement term period.
The subscription for all users will automatically renew once the subscription term nears 1 year or equals the agreed term. Therefore, if any customer wishes to cancel the subscription of their free or custom magento mobile application, you can email us at firstname.lastname@example.org for the same 30 days prior to the autorenewal date. This would allow us enough time to process your request.
However, it is advised not to opt for the cancellation of the application as it may disrupt its functioning. If you are facing any issues regarding the app, you can contact us and we will walk you through a solution.